Shipping & Delivery

Shipping & Delivery Policy – United Arab Emirates & Middle East

At VIVIDSTORM UAE, we are dedicated to providing premium home theater systems — including projectors, motorized screens, and laser TV cabinets — with safe and efficient delivery to customers across the United Arab Emirates and the broader Middle East region.

Projectors & Motorized Screens (Up to 120″) – UAE & Middle East

For most major cities and urban areas, delivery typically takes 2–9 business days from the date of dispatch.

Delivery timelines may vary based on customs clearance and local courier operations. For more accurate estimates, please contact our sales team with your delivery address.

Motorized Screens Over 120″ – UAE & Middle East

Larger screens (above 120″) are not stocked locally and are shipped via sea freight from our international distribution facilities.

Estimated delivery time: approximately 6–8 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Motorized Laser TV Cabinets – UAE & Middle East

All laser TV cabinets and related furniture items are custom-built to order and shipped via sea freight.

Estimated delivery time: approximately 8-10 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

International Fulfilment & Logistics

We operate through a global distribution network with fully managed facilities in:

• United Arab Emirates

• Australia

• United States

• Canada

• United Kingdom

• Japan

• Russia

Orders are shipped via trusted international freight partners such as DHL, UPS, FedEx, or other carriers, depending on the product size and destination.

For all shipping enquiries, estimated delivery times, and cost details specific to your region, please contact our sales or live support team. We are here to ensure your VIVIDSTORM experience is seamless from order to installation.

*Note: Shipping and delivery services do not include the removal of packaging materials such as crates, pallets, or cardboard boxes, etc. For large items, including projector screens and cabinets, delivery is limited to kerbside, driveway, or ground-level entrance only.